Refund policy

At X Watches, customer satisfaction is our priority.

15 Days Easy Return: You can request a return within 15 days of receiving your order.

To be eligible for a return, the watch must be in its original condition, unused, and returned with its original packaging and accessories.

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible with details and photos of the issue.

Once the returned item is received and inspected, eligible refunds will be processed according to the original payment method.

For Cash on Delivery orders, refund arrangements will be confirmed with the customer by our support team.

To request a return or refund, please contact our customer support team with your order number and reason for the return.